Terms & Conditions of Service

Last updated: 12 February, 2026

*These terms apply to services performed in the Province of Ontario, Canada.

1. Scope of Work

All work shall be performed strictly in accordance with the written scope described in the approved Quote, Statement of Work, or Invoice. Any work not expressly stated in writing is excluded. Additional work requested by the Client, required by site conditions, or necessary for code compliance shall constitute a Change Order and will be billed separately.

2. Quotations & Validity

All quotations are valid for 30 days unless otherwise stated. Pricing is subject to change due to material costs, supplier pricing, availability, and market conditions.

3. Payment Terms

Payment terms are Net 20 days from the invoice date unless otherwise stated. Past due balances may be subject to interest at 2% per month (26.82% annually) or the maximum rate permitted by law, whichever is lower. The Client agrees to reimburse Strataline Inc. for reasonable collection costs to the extent permitted by law.

4. Deposits

Where applicable, a deposit may be required prior to scheduling or material procurement. Deposits are non-refundable once materials are ordered or work is scheduled.

5. Change Orders

Any modification to the original scope, materials, finishes, scheduling, or installation conditions shall constitute a Change Order and will be billed at prevailing rates.

6. Access & Site Conditions

The Client shall provide safe, unobstructed access to the work area during normal working hours. Work delays caused by lack of access, site readiness, or third-party interference may result in additional charges.

7. Hidden Conditions

Strataline Inc. shall not be responsible for concealed conditions including structural defects, hidden electrical or plumbing deficiencies, mold, asbestos, lead, or hazardous materials.

8. Code Compliance

All work shall comply with applicable provisions of the Ontario Building Code and municipal bylaws as applicable to the contracted scope.

9. Insurance & Occupational Therapy (OT) Work

Where services are performed pursuant to OT or insurance recommendations, work is limited to the approved scope. Insurance reimbursement timelines are not controlled by Strataline Inc., and the Client remains responsible for payment.

10. Delays & Scheduling

Project schedules are estimates only. Strataline Inc. shall not be liable for delays due to weather, supply chain disruptions, permit delays, or client-caused delays.

11. Warranty

Workmanship is warranted for one (1) year from completion, excluding normal wear, misuse, abuse, third-party damage, or structural movement. Material warranties are limited to manufacturer coverage.

12. Limitation of Liability

To the maximum extent permitted by law, Strataline Inc. shall not be liable for indirect, incidental, or consequential damages. Total liability shall not exceed the contract value.

13. Construction Lien Rights

Strataline Inc. reserves all rights under the Ontario Construction Act, including the right to register a construction lien for unpaid accounts.

14. Termination

Strataline Inc. may suspend or terminate work for non-payment, unsafe conditions, or breach of contract. All completed work becomes immediately payable.

15. Governing Law

This Agreement shall be governed by the laws of the Province of Ontario and the laws of Canada applicable therein.

16. Entire Agreement

These Terms & Conditions, together with the Quote, Statement of Work, or Invoice, constitute the entire agreement between the parties.

17. Acceptance

Acceptance of any quotation, statement of work, invoice, or commencement of work constitutes acceptance of these Terms & Conditions.