Terms & Conditions

Last revised: September 19, 2026

A well-run renovation starts with a clear agreement. These terms explain how we confirm your scope, reserve project time, manage changes and stand behind our workmanship, so you know what to expect before work begins. Your written quote sets out the details specific to your project.

In these terms, “we” and “us” mean Strataline Inc.; “you” means our client. These terms apply to services performed in Ontario, Canada. This website revision does not retrospectively replace the terms in an already signed project agreement. Nothing in these terms limits rights or remedies provided by applicable law.

1. Your project scope

We perform the work described in your approved written Quote, Statement of Work or Invoice. That document identifies the agreed work; anything not expressly included in writing is outside the scope. Please review the listed work, materials, finishes and exclusions with us before approval so we share the same understanding.

Additional work you request, work needed because of site conditions, and work required for code compliance are handled as separate change orders. We explain the proposed work, price and effect on the schedule and confirm the change in writing before proceeding.

2. Quotations and validity

Quotations are valid for 30 days unless the quotation states otherwise. Pricing is subject to changes in material costs, supplier pricing, availability and market conditions. We communicate any proposed adjustment and confirm it in the written quote or change order; it is not an unexplained addition to your invoice.

3. Payment stages

Your written project agreement sets the payment amounts, milestones and due dates. Its project-specific payment schedule takes precedence over the general invoice terms below.

A typical larger project uses 30% when booked or products are ordered, 30% when products arrive at the client’s property, and 40% following installation and completion. These terms are flexible, not mandatory for every project. The individual written agreement controls and identifies the milestones so payment follows the agreed purchasing and construction plan. These typical milestones do not retrospectively replace the payment terms in a signed project agreement.

Where your written agreement does not specify a different due date, invoices are due within 20 days of the invoice date (Net 20). Past-due balances may be subject to interest at 2% per month (26.82% annually), or the maximum rate permitted by law, whichever is lower. You are responsible for reasonable collection costs to the extent permitted by law.

4. Reserving your project dates

Your scheduling deposit reserves time in our project calendar and allows us to coordinate the crew and preparations for your renovation. It is credited toward the agreed project price.

Scheduling deposits are non-refundable, whether or not materials or products have been ordered. Your written agreement confirms the deposit amount and payment schedule before you book.

If your timing changes, contact us as early as possible. We will review availability and confirm any agreed scheduling changes in writing.

These terms do not limit any cancellation or refund rights provided by applicable law.

Product-order payments are identified separately in your written agreement. Custom and special-order products become non-refundable once ordered, subject to applicable statutory cancellation or refund rights.

5. Changes during the work

Changes to the original scope, materials, finishes, scheduling or installation conditions require a written change order and are billed at prevailing rates. We explain what has changed and confirm the added or revised work, price and schedule with you in writing before carrying it out. This gives both parties a clear record of the approved change.

6. Access and protecting your home

We coordinate the agreed work area and preparations with you. Your written scope identifies the protection and cleanup included in the project. You must provide safe, unobstructed access to the work area during normal working hours and have the area ready as agreed.

A lack of access, a site that is not ready, or interference by third parties can delay the work and may result in additional charges. We tell you about the issue and explain any necessary changes through the written change-order process.

7. Hidden conditions

We are not responsible for concealed conditions, including structural defects, hidden electrical or plumbing deficiencies, mould, asbestos, lead or other hazardous materials. If we discover a condition that affects the agreed work, we tell you, explain the next steps and confirm any changed scope, price or schedule in writing. Discovering a hidden condition does not mean its correction was included in the original price.

8. Code requirements

Our work must comply with the applicable Ontario Building Code provisions and municipal bylaws for the contracted scope. Any additional work required for compliance is identified and handled through a written change order.

9. Insurance and occupational therapy work

When we work from insurance or occupational therapy (OT) recommendations, our work is limited to the approved scope. We do not control insurance reimbursement timelines. You remain responsible for paying us under your project agreement, including when you are awaiting reimbursement.

10. Scheduling updates

Project schedules are estimates. We communicate changes that affect the work and coordinate revised timing with you. We are not liable for delays caused by weather, supply-chain disruptions, permit delays or client-caused delays. If your availability or site readiness changes, please let us know promptly so we can review the effect on the schedule.

11. Workmanship and product coverage

Our labour and installation

We warrant our labour and installation to the original client for as long as that client owns the property, subject to the applicable manufacturer-warranty period for supplied products. Where no meaningful manufacturer warranty exists, workmanship coverage continues through the original client’s ownership. If a problem is caused by our workmanship, we return and correct it. Coverage ends when the property is sold or another contractor modifies or repairs the covered work.

The warranty covers genuine labour or installation defects. It excludes ordinary dirt, normal wear, accidental damage, misuse, abuse, inadequate maintenance, unrelated water intrusion, third-party damage, structural movement and client-supplied product defects.

Products supplied by Strataline

For a potential manufacturing defect within the applicable warranty period, we inspect the issue, document the condition, gather photographs and evidence, communicate with the supplier or manufacturer, and coordinate the claim for you. Strataline covers removal and reinstallation labour associated with a valid supplied-product warranty issue.

The replacement product is governed by the manufacturer’s written warranty; approval is not guaranteed. If a claim is denied because we installed the product incorrectly, we correct our work.

Products supplied by you

We may install client-purchased doors, windows, flooring, tile, plumbing fixtures, lighting, hardware and similar products. We remain responsible for the workmanship of our own installation. You remain responsible for the product warranty, defects, missing components and compatibility.

Replacement products and additional removal or reinstallation caused by a client-supplied product failure are chargeable. Such products can also affect price and schedule, so send the complete product information before buying or booking installation.

Reporting a concern

Contact us with the project details, what changed, when it appeared, and wide and close photographs if possible. Let us assess a possible defect before another contractor alters or repairs the covered work. We investigate the cause and return to correct genuine defects caused by our labour or installation. You can reach us at (416) 471-5999 or through our project enquiry form.

12. Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental or consequential damages. Our total liability does not exceed the contract value. These limits do not restrict rights or remedies that applicable law does not allow to be limited.

13. Construction lien rights

We retain all rights under the Ontario Construction Act, including the right to register a construction lien for unpaid accounts.

14. Suspension or termination

We may suspend or terminate work for non-payment, unsafe conditions or breach of contract. If that happens, all completed work becomes immediately payable.

15. Governing law

The agreement is governed by the laws of Ontario and the laws of Canada applicable in Ontario.

16. Your complete agreement

These Terms & Conditions, together with your Quote, Statement of Work or Invoice, form the entire agreement between you and Strataline Inc. Project-specific terms remain as agreed in writing. This website revision does not retrospectively replace a signed agreement.

17. Acceptance

Acceptance of a quotation, statement of work or invoice, or commencement of work, constitutes acceptance of these Terms & Conditions, subject to the terms of an already signed agreement and applicable statutory rights.

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