Complete interior renovations, managed as one project.

Send the property city, the work you want done, preferred timing, approximate dimensions and clear wide and close photographs. Include connected work, visible damage, access restrictions and whether anyone will be living in the home. This lets us discuss a useful starting scope; final measurements and uncertain conditions may still require a site visit.

Start a project review

An allowance identifies the amount included for a product or selection that has not been finalized. Confirm what quantity, installation work and related accessories it assumes. Once the selection is known, differences need to be recorded before ordering. A more expensive fixture can also need different backing, fittings or labour, beyond its purchase price alone.

We do not apply one universal project minimum. Small work may be accepted when it matters to the client, is technically demanding, supports accessibility, involves an existing client or is logistically practical. A defect only a few square inches in size can require protection, filling, sanding, priming, colour matching and repainting a larger plane so it does not look patched.

Written quotes are normally valid for 30 days unless the quote states otherwise. Public website price ranges are before HST. Supplier pricing and availability can change after a quote expires, so an older estimate should be reconfirmed before products are ordered or a date is booked. The current written agreement sets the amount and terms for your project.

We document the condition and explain what must be addressed before covering it. Rot, loose substrates, old leaks or concealed movement can change the preparation and construction scope. Additional work is discussed with the client before it proceeds, including the repair approach and its effect on price and sequence. A new finish should not conceal an unresolved cause.

A requested change needs a clear description of what is being added, removed or substituted, together with the price and scheduling effect. We review it before the changed work proceeds. Even a small visible change can affect ordered materials or another trade, so decisions are recorded against the written scope rather than left to an informal assumption.

Ask about renovation approval, contractor documents, work hours, elevator and loading reservations, common-area protection, disposal and any water shutoff procedure. Flooring or exterior-opening work can require additional product approval. Share those requirements before ordering or booking construction; building permission and municipal or trade approvals are separate parts of planning.

Often, yes. We can review product suitability and coordinate ordering with the installation, and we can often obtain better trade pricing. That is not true for every product, so compare the actual supplied scope and price. Supplying the product also lets us coordinate a potential manufacturer claim during the applicable warranty period, including our stated removal and reinstallation responsibility.

We may install client-purchased doors, windows, flooring, tile, plumbing fixtures, lighting, hardware and similar products. We remain responsible for the workmanship of our own installation. You remain responsible for the product warranty, defects, missing components and compatibility.

Replacement products and additional removal or reinstallation caused by a client-supplied product failure are chargeable. Such products can also affect price and schedule, so send the complete product information before buying or booking installation.

For a potential manufacturing defect within the applicable warranty period, we inspect the issue, document the condition, gather photographs and evidence, communicate with the supplier or manufacturer, and coordinate the claim for you. Strataline covers removal and reinstallation labour associated with a valid supplied-product warranty issue.

The replacement product is governed by the manufacturer’s written warranty; approval is not guaranteed. If a claim is denied because we installed the product incorrectly, we correct our work.

We can coordinate an architectural firm with access to architects and engineers. The partner can prepare drawings and documentation and submit the application on the homeowner’s behalf; the homeowner is normally named as the applicant. Architectural, engineering and municipal permit fees are separate, and Strataline’s coordination fee is quoted separately. Responsibilities and costs are defined before work begins.

The appropriate licensed trade partners complete regulated electrical, plumbing, HVAC, gas and similar work, coordinated by Strataline. Our ordinary renovation crew does not personally perform every specialty. The written scope identifies the required trades and responsibilities. For electrical work, the contractor’s ECRA/ESA licence can be checked through the Electrical Safety Authority.

Check electrical contractor licensing

Yes, where suitable, we can coordinate qualified specialists for work such as emergency water extraction, fire-loss mitigation, mold remediation, asbestos abatement, roofing, foundation repair, major construction, septic systems or HVAC service. That is a coordination role, not a claim that our finishing crew performs every specialty. The required specialist, responsibilities and separate scope are identified for the project.

Emergency mitigation and the later rebuilding scope need to be distinguished. Strataline may coordinate qualified water-extraction, fire-loss or other restoration specialists, then define the renovation work once the affected conditions have been assessed. Share the insurer or adjuster’s requirements and the responsible contacts before agreeing to repairs. The written scope should identify responsibilities and payment arrangements; coordination does not promise that an insurer will approve or pay for every proposed item.

Yes. An accredited outside company attends the property, collects the sample and sends it for laboratory analysis. Testing is billed through Strataline. We coordinate the testing before potentially affected material is disturbed; our employees do not perform laboratory asbestos analysis. A photograph or the appearance of a ceiling cannot establish whether the material contains asbestos.

Health Canada renovation and asbestos guidance

Approximately 24-hour turnaround is typical. Same-day or expedited results may be arranged only when the provider receives the sample before its cutoff and confirms availability. We confirm that timing with the outside provider rather than promising a guaranteed result time. Testing and any follow-up specialist work must be allowed for in the renovation sequence.

A qualified abatement contractor carries out asbestos abatement, and Strataline coordinates that contractor where required. Ordinary scraping, sanding or renovation does not simply continue through the affected material. The specialist’s scope and the conditions for handing the area back to the renovation crew are established before finishing resumes; testing is separate from the abatement work itself.

A clear room gives the best working access, but the plan depends on what can reasonably be moved. We identify items to relocate, protect remaining furniture and floors, and keep a usable route outside the work zone. Fragile possessions need particular attention. Protection and handling are included in the scope according to the actual room, not assumed from its floor area.

Temporary barriers and protected circulation routes separate active work from adjoining rooms, while connected extraction captures dust where sanding occurs. An open stairwell, double-height space or kitchen connection changes how containment can be arranged. The work sequence and air management are planned with those openings in mind, rather than relying on floor covering alone.

Those operations create dust at the point of work. We plan containment, suitable extraction, protected routes, material handling and cleanup to prevent it spreading through occupied parts of the home. The setup differs from finish sanding and depends on the opening, access and material. Dust-free sanding equipment does not make every demolition or exterior operation literally dustless.

Decide where food preparation, drinking water, small appliances and basic storage can function while the kitchen is unavailable. The plan must account for shutoffs, protected circulation and areas that cannot be used during construction. A temporary setup should sit outside the active work zone. We discuss the expected interruptions before work so staying in the home is a practical decision.

The household needs a workable alternative before construction removes access to its only bathroom. Protection and daily cleanup do not make an unfinished shower or disconnected toilet usable. We discuss the sequence and expected interruptions with the scope. If another bathroom remains available, protected access and planned shutoffs can make occupancy more practical.

Finished height and existing tone affect every junction. We review landings, nosings, door clearances, thresholds and perimeter trim with the floor plan. The written scope states which adjoining items remain, are adjusted or are replaced. Resolving those details before installation avoids treating each doorway as an isolated patch after the main floor is already laid.

Timing depends on repairs, component fitting, sample approval, coatings and the railing scope. We plan periods when the stairs must be clear and explain access restrictions before work begins. Light use, normal traffic and full finish cure are different milestones. A household that relies on the only staircase needs a workable access plan around those stages.

No. The scheduling deposit reserves time for your project and is non-refundable, whether or not materials or products have been ordered. It is credited toward the agreed project price. If your timing changes, contact us early so we can review availability and confirm any agreed changes in writing. This does not limit cancellation or refund rights provided by applicable law.

The non-refundable scheduling deposit reserves the project date and is credited toward the agreed project price. Once we receive it, we do not move that date to make room for another project. The agreed scope, access and material plan still need to be coordinated around that booking. If the client needs a different date, we review the earliest mutually available opening around projects that are already confirmed.

You may request a different project date. The replacement date must fit around already confirmed work, and we offer the earliest mutually available date. Tell us as soon as the constraint becomes known so deliveries and access can be coordinated. Scheduling deposits remain non-refundable whether or not products have been ordered. We confirm any agreed scheduling changes in writing. Product-order payments are separate, and custom or special-order products already ordered remain subject to their ordering commitment. Applicable statutory cancellation or refund rights are preserved.

Yes. We accept small and large accessibility projects, including short handrails, grab bars, extra railings, safety modifications, door and access changes, and bathroom adaptations. The importance of the change to the client matters more than its visible size. We review the recommended location, suitable support and practical construction conditions before defining the work.

Yes. We work directly with occupational therapists, review documented recommendations and advise on practical construction feasibility. If framing, space, access or another constraint affects the recommendation, we coordinate with the OT to refine the solution. The aim is to build the agreed alteration around the person’s documented needs without substituting construction judgement for clinical advice.

Urgent discharge-related work receives scheduling priority and is arranged as quickly as the scope, materials and access allow. We accept hospital, insurance and accessibility-program referrals. Send the documented recommendation and the required timing at the outset. Priority does not mean every job can begin immediately; product availability, safe installation and property access still need to be resolved.

Yes, we accept suitable cottage-country and remote-Ontario projects, including water-access properties and island cottages. We have experience with tool transport by boat, barge delivery, window and door delivery, remote material handling, accommodation and freight planning. The access plan forms part of the quote because a cottage project involves more than the work inside the building.

We review the property access and the size, quantity and handling needs of the materials and equipment before arranging transport. Tools may travel by boat, while larger doors, windows or deliveries can require a barge. Delivery, unloading and the movement to the building must be coordinated with the work sequence so the needed materials arrive in a usable order.

Travel, accommodation, boat transport, barge rental and special freight are quoted according to the project. Tell us about the access arrangements early, including how products and tools reach the building. A remote job can require a different delivery and working schedule from a local house, and those logistics should be defined alongside the renovation scope.

Inspection lighting helps expose surface defects on ceilings, walls, paint and wood that can be missed in general room light. We also take a client’s lighting-dependent concern seriously. In one case, we returned to refinish a piece with a subtle reflected sanding pattern, inspected it from multiple light angles and completed the correction without charge. Natural wood still varies with grain and lighting.

The work zone and protected access route are cleaned, the finishes are inspected, and any outstanding scope items are reviewed before handover. Protection removal is sequenced so debris does not get dragged through finished rooms. Daily cleanup and final completion serve different purposes: a tidy intermediate work area can still need curing time or another finishing stage.

Let us know what changed, when it appeared and where it is, with wide and close photographs if possible. Do not assume that a small or lighting-dependent flaw is unimportant. After more than 15 years in business, workmanship callbacks are rare, but we still investigate reported issues and return to correct genuine defects caused by our work.